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Customer Engagement: Are you meeting your Customers Expectations?

Customer Engagement

Posted Tuesday, 09 May 2017 by Tangent Lines

In today’s competitive world, where budgets are limited, every business thinks about keeping their costs to a minimum. The goal is to keep your customers happy so that they become repeat purchasers. They have to believe that the products or services you provide are value for money and the service they experience contacting your firm is better than satisfactory.

So the question is: how do you measure whether your products and services meet your customer’s expectations?

How do we make it work?

Here at Tangent Lines, we can research your client base or your market place and supply you with meaningful, relevant data that can help you plan your strategy and focus your resources efficiently.

We will make ourselves familiar with the products/services you provide to your customers.
We have experience of getting customers to engage with us both in person and over the telephone and we would be happy to do either, depending on your preference.

Benefits:

Engaging with your customers with our help will give you an objective look at what you’re doing well and where you could improve, so that you can not only retain your current customers but also help to see what you could do to attract new customers.

From our clients:

“She (Gemma) took the time to ensure that the staff team and parents were actively involved in the consultation process and helped the senior leadership team to develop appropriate strategies. It really felt like she was one of the team!”
Manjit Dehal, Children's Centre Manager — Bromley Pensnett, Dudley

Related link: https://youtu.be/SbBtgMh1Sgw.

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